REWARDS TERMS & CONDITIONS

GENERAL STATEMENT

  1. "MyRewards MyGlobe" ("Program") is a loyalty program of Globe to grant rewards, discounts, and privileges to its subscribers in accordance to Globe's criteria for membership.
  2. Membership in the Program is free of charge and is a privilege granted by Globe. Globe reserves the right to deny, suspend or terminate Membership in the Program for unauthorized, improper, or illegal use of the discounts and privileges under the Program and/or its Products and Services, or in case of breach by a subscriber of his/her obligations in connection with the use of the Products or availment of the Services at its discretion at any given time without any liability.
  3. All active Globe Prepaid subscribers (i.e., SIM still has signal) are qualified to join the Program except Corporate and SME subscribers.
  4. Qualified subscribers are automatically enrolled to the Program. No registration or application is required.


PROGRAM MEMBERSHIP ACTIVATION

  1. For existing mobile subscribers upon Program launch, a text message shall be sent to the subscribers welcoming them to the Program. Their mobile number will serve as their unique Membership ID. For new subscribers, their membership shall be activated on their first reload transaction.
  2. Subscribers have the option to activate a personal identification number (PIN) to ensure security of the following transactions:
    (1) rewards redemption.
    • Subscribers may activate the PIN by texting PIN ON to 4438.
  3. In cases of SIM replacement via the Globe stores, points earned may be carried over to the new SIM as long as the mobile number is retained.
  4. Subscribers may inquire about their points balance and redeem items easily via the Globe Rewards app.

 

PROGRAM MEMBERSHIP DEACTIVATION

If a subscriber's SIM has no signal, his/her membership to the Program shall automatically be deactivated by Globe.


DISABLING 4438 TRANSACTIONS

  1. A Subscriber may choose to stop all 4438 text transactions by texting STOP to 4438.
  2. If a subscriber decides to redeem, check balance, transfer points, and request to receive all 4438 text notifications after he/she has disabled 4438 transactions, he/she is required to text YES to 4438.


EARNING OF POINTS

  1. Active Globe Prepaid subscribers, including those on roaming shall earn points only upon reload via call card, AMAX, BPI ATM Reload facility, or GCash-to-Load service.
  2. Reload on the personal wallets among AMAX retailers can earn points.
  3. Points are not convertible to cash.


EXPIRATION OF POINTS

Unredeemed points by end year will be expired March 31 of the succeeding year. This will give subscribers until March 30 of the succeeding year to redeem unused points to avoid forfeiture.


INFORMATION ON POINTS BALANCE

  1. A balance notification message from 4438 containing the current points balance of the mobile number will be received by Globe Prepaid subscribers within the same day of the reload transaction.
  2. Prepaid subscribers may also inquire about their available points for redemption via the Globe Rewards app.
  3. Subscribers on roaming will not be able to receive points balance. A subscriber may contact the Globe Roaming Hotline by dialing 211 using his/her Globe mobile phone for information needed.


REWARDS REDEMPTION USING POINTS

  1. Points may be used to redeem rewards anytime as long as subscriber's points are sufficient for the points required for the chosen reward.
  2. Customers can simply redeem items by using the Globe Rewards app.
  3. Customers can choose to redeem items featured in the official rewards catalog. Complete Rewards item catalog can be accessed via the Globe Rewards app.
  4. Rewards items and required points to redeem a reward may change without prior notice.
  5. Globe reserves the right to deny granting of rewards to subscribers in cases such as but not limited to sending invalid keyword, sending the wrong information, wrong PIN (if applicable), choosing a product that's not part of the rewards list, unregistered mobile number, disqualified mobile number, insufficient points.
  6. REDEMPTION OF GLOBE PRODUCTS and SERVICES
    If the subscriber is currently registered to a Globe product or service that subscriber chooses to redeem under this program, the chosen product/service will not be given as a reward and points will not be deducted. The subscriber will receive an SMS notification from Globe informing them that his/her transaction failed.

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